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My vehicle was returned in immaculate condition / the inspector told me that my vehicle was in great condition. Why have I been charged?

We assess vehicles against the relevant BVRLA Fair Wear and Tear standard using BVRLA trained assessors. Fair wear and tear occurs when normal usage causes acceptable deterioration to a vehicle. If you exceed these standards then you will be liable to pay for the damages.

We provide a full report at the time of collection, which details any damage and costs associated with your vehicle. For further guidance, please refer to the relevant BVRLA Fair Wear and Tear guide.