Contact us

For information and contact details relating to your existing vehicle contract, or if you have recently placed a new order, please visit our Existing Customer page where we have answered the most commonly asked questions. If you can't find what you need there, please fill out the contact form below.

General Enquiries

Customer Helpline

If you are an existing customer and need to get in touch please call us on 0344 463 2900

(Monday to Friday - 8:30am to 5pm)

Please select:

Option 1 for existing vehicle enquiries
Option 2 for existing order enquiries
Option 3 for repairer or supplier enquiries

Email us

smecustomerservice@novunavehiclesolutions.co.uk

Leave us a message

Existing Customers

If you are an existing customer and need a support with something specific, you will find all the contact information you need on our Existing Customer page.

Existing Customers

Make a Complaint

We're sorry to hear you are unhappy with our service. Please submit a complaint form so we can try to resolve the matter for you quickly and efficiently. You can view our complaints policy and process below.

Make a complaint

Media Enquiries

Marketing and press

Please note, these contact details are for marketing and press purposes only. The team will not be able to transfer you to the relevant team for existing customer enquiries.