Contact information for existing personal lease drivers and Driving Instructors

Change of name/address

Please email our customer services team with supporting evidence ie marriage certificate, passport or record of divorce for change of name. If you have changed address, please send this to the same email. Emails will only be accepted from the email address we hold on file.

Call us

Update invoicing to digital

If you would like invoices to be sent to you via email, please email our customer services team advising them of the change wanted.

I need to book maintenance

Please call to book a service, MOT, tyre replacement or report windscreen damage

I've been in an accident

We are sorry to hear you have been in an accident, please contact your insurer when you are able to, who will liaise with us when needed.

Make a payment online by debit card

Set up a Direct Debit

To set up a direct debit, please complete the below direct debit mandate form and either email or post the completed document to us.

Struggling to make your payments

If you miss a payment or have experienced a change in circumstances which may mean you will struggle with future payments, we are here to support you.

Please contact us on 0343 3519 021 or ramt@novunavehiclesolutions.co.uk and we will work with you to discuss options and find a solution tailored to you after taking into consideration your overall financial position. This support will be available if you’re struggling for the first time or if you’ve already had help.

Talking to us will not affect your credit file, we can support you. If you agree an arrangement with us, this will be reflected on your credit file, but this also happens if you miss payments.

Further support

If you feel as though you need further support, please find below a list of debt charities and not-for-profit organisations who will be able to provide financial help and support:

Money Helper - https://www.moneyhelper.org.uk/en

Citizens Advice - https://www.citizensadvice.org.uk/debt-and-money/

National Debtline - www.nationaldebtline.org or call 0808 808 4000

StepChange Debt Charity - www.stepchange.org or call 0800 138 1111

Mental Health & Money Advice – https://www.mentalhealthandmoneyadvice.org/en/

Business Debtline - www.businessdebtline.org or call 0800 197 6026

End of contract guide

With regular checks and repairs (when required) you will have taken positive action towards reducing any end of contract damage charges that may follow. Please refer to the BVRLA Fair Wear and Tear Guide for more information.

Renewals

If your contract is coming to an end and you are interested in another vehicle through Novuna, we still offer Business Contract Hire and will be happy to provide you with a quote.

Arrange a collection

It is your responsibility to arrange the collection of your vehicle. You can do this by emailing our collection agency who will confirm the collection date with you in advance.

Please be aware that there is a charge for any aborted or cancelled collections:
- Vehicles in a non-roadworthy condition (please refer to the Manheim Return Guide for more information)
- amendments or cancellations after 12pm the prior working day prior to your scheduled appointment

£160 + VAT Car
£175+VAT LCV

BVRLA Fair Wear and Tear Guides

The BVRLA Fair Wear and Tear guide is an industry standard of what is considered to be fair wear and tear on your vehicle when it is returned at the end of its contract or finance agreement.

Early Terminations

You can choose to terminate your lease early at any point in the agreement. Early termination fees apply:
35% of outstanding rentals in the first 12 months
50% of outstanding rentals thereafter
Excess mileage (pro-rated) and damage charges will also apply in accordance with the terms of your agreement.