Change of details
For all changes relating to personal information such as change of address, updated email or phone number, please send details to the email address below or call us to discuss further.
Maintenance & Repair (For customers with a maintenance package only)
For more information please visit our Maintenance & Repair page to find out what's included in your maintenance agreement, or visit our Tyres page for more guidance on looking after and maintaining your tyres. If you do not have a maintenance package, it is your responsibility to arrange all standard servicing and maintenance and repair any damage before the vehicle is handed back to avoid extra charges at the end of your contract.
End of contract
We will write to you 4 weeks before your contract is due to end, however it is your responsibility to arrange the return and collection of the vehicle. Your vehicle must be returned in a legal and roadworthy condition, with a valid MOT certificate (if applicable) and all servicing documentation should be present, with no outstanding servicing or maintenance requirements. Failure to provide this may result in recharges being applied.
Please refer to the BVRLA Fair, Wear & Tear guidelines for information on what damages are classed as general wear and tear from prolonged use, and what damages will need to be repaired before you return the vehicle to avoid damage charges.