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End of Contract Support

Watch our short video on our End of Contract process to find out how to prepare for your vehicle collection.

End of Contract FAQs

What do I need to do before my vehicle is collected? (Company Car and Salary Sacrifice)

Your vehicle must be returned in a legal and roadworthy condition, with a valid MOT certificate (if applicable) and all servicing documentation should be present, with no outstanding servicing or maintenance requirements. Failure to provide this may result in recharges being applied.

With regular checks and repairs (when required) you will have taken positive action towards reducing any end of contract damage charges that may follow. 

Please refer to the BVRLA Fair Wear and Tear guidelines and our helpful video for information on what damages are classed as general wear and tear.

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What items do I need to return my vehicle with?

The following are examples of items that must be returned at point of collection (please note that this list is not exhaustive):

Removable equipment, such as parcel shelves, load covers and head rests
Service book
All sets of keys
Owner's manual
Locking wheel nuts

If these are not available at point of collection, they will be deemed as missing and maybe chargeable in accordance with the relevant manufacturers costings.

Do not forget to sign out of any systems or remove personal information from the vehicle on charging apps (electric vehicles only.) If you do not remove details, personal information as well as payment details may be used by the next driver of the vehicle.

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How do I arrange a collection? (Company Car and Salary Sacrifice)

To arrange a vehicle collection or if you have any further end of contract questions, make contact with the Novuna Customer Service Team using your company provided email or contact number.

 

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Get in touch with Novuna Vehicle Solutions

If you have any further questions about your leasing agreement please make contact with the Novuna Customer Service Team using your company provided email or contact number.

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