If your vehicle is part of your company's scheme, please email your dedicated customer services email address with supporting evidence ie marriage certificate, passport or record of divorce for change of name. Emails will only be accepted from the email address we hold on file.
If your vehicle is a personal lease, please contact your customer services team on smecustomerservice@novunavehiclesolutions.co.uk with supporting evidence ie marriage certificate, passport or record of divorce for change of name. Emails will only be accepted from the email address we hold on file.
If your vehicle is part of your company's scheme, please email your dedicated customer services email with your new address. Emails will only be accepted from the email address we hold on file.
If your vehicle is a personal lease, please contact your customer services team on smecustomerservice@novunavehiclesolutions.co.uk with your new address. Emails will only be accepted from the email address we hold on file.
If you would like invoices to be sent to you via email, please email our customer services team on smecustomerservice@novunavehiclesolutions.co.uk advising them of the change wanted.
In order to take a lease vehicle abroad, it is a legal requirement to be in possession of a VE103 Vehicle on hire certificate. This certificate confirms that you have Novuna’s authority to take the vehicle abroad. Please request a certificate at least 10 working days prior to travel. There is a fee of £12.00 to obtain the certificate.
You can add a personalised number plate to your vehicle for a Fee of £25.00 by emailing Fleetadmin@novunavehiclesolutions.co.uk.
Please note this is in addition to any fees payable to the DVLA.
Your vehicle must be returned in a legal and roadworthy condition, with a valid MOT certificate (if applicable) and all servicing documentation should be present, with no outstanding servicing or maintenance requirements. Failure to provide this may result in recharges being applied.
With regular checks and repairs (when required) you will have taken positive action towards reducing any end of contract damage charges that may follow.
Please refer to the BVRLA Fair Wear and Tear guidelines and our helpful video for information on what damages are classed as general wear and tear.
It is your responsibility to arrange the collection of your vehicle. The quickest way to do this is through our driver web app, My Novuna Vehicle. Alternatively, you can do this by emailing our collection agency on UKCA.NovunaBookings@coxautoinc.com who will confirm the collection date with you in advance.
You can choose to terminate your lease early at any point in the agreement. Early termination fees apply:
35% of outstanding rentals in the first 12 months
50% of outstanding rentals thereafter
Excess mileage (pro-rated) and damage charges will also apply in accordance with the terms of your agreement.
For any other questions, queries, or issues. Please use the form provided and a member of our team will be in touch.
