My Novuna Vehicle

If your vehicle is part of your company's scheme, please email your dedicated customer services email with your new address. Emails will only be accepted from the email address we hold on file.

If your vehicle is a personal lease, please contact your customer services team on smecustomerservice@novunavehiclesolutions.co.uk with your new address. Emails will only be accepted from the email address we hold on file.

In order to take a lease vehicle abroad, it is a legal requirement to be in possession of a VE103 Vehicle on hire certificate. This certificate confirms that you have Novuna’s authority to take the vehicle abroad. Please request a certificate at least 10 working days prior to travel. There is a fee of £12.00 to obtain the certificate.

Request your VE103

You can add a personalised number plate to your vehicle for a Fee of £25.00 by emailing Fleetadmin@novunavehiclesolutions.co.uk.

Please note this is in addition to any fees payable to the DVLA.

Your vehicle must be returned in a legal and roadworthy condition, with a valid MOT certificate (if applicable) and all servicing documentation should be present, with no outstanding servicing or maintenance requirements. Failure to provide this may result in recharges being applied.

With regular checks and repairs (when required) you will have taken positive action towards reducing any end of contract damage charges that may follow. 

Please refer to the BVRLA Fair Wear and Tear guidelines and our helpful video for information on what damages are classed as general wear and tear.